Manage My HPSO Account

Common Questions

1. How do I renew my policy?

   To renew your policy, simply visit hpso.com/renew and pay the premium due for your policy. There's no need to complete an application.  
   
   You will need your policy number and the zip code attached to your account, as well as a credit or debit card for payment. 
   
   You can also pay by phone by calling 1-800-982-9491 and following the prompts for payment.

2. I am having trouble logging into My Account. What should I do?

   You can easily retrieve your username and/or password by going to the My Account Login Page and clicking the "Forgot Username or Password/Pin" link. You will then be prompted to answer questions to validate your identity and once validated, you will able to retrieve your username and/or password. If you forgot your username, it will be displayed immediately. If you forgot your password, you will be emailed a temporary password that will allow you to log in and reset your password. 
    
   If you are still unable to log in, please contact us and we will be happy to help.

3. How do I enroll in AutoPay?

   For individual policyholders: To enroll, upon each year's online renewal there is a box that is pre-checked to enroll you in AutoPay prior to entering your payment card information. Leave that box checked to be enrolled and have your card on file charged at your next renewal, or simply uncheck the box if you do not wish to be enrolled.    
    
   Or at any point in your policy cycle, if you wish to enroll or un-enroll in AutoPay, please visit HPSO.com/RenewNow.  
    
   For business policyholders: To enroll, please call us at 215-509-5437 and our service team will be happy to help.

4. How do I unenroll from AutoPay?

   For individual policyholders: To unenroll, please visit our website at HPSO.com/RenewNow or call us at 1-800-982-9491 and our service team will be happy to help. If you unenroll in AutoPay, please make sure to pay your renewal premium prior to your renewal date so your professional liability coverage remains in effect.  
    
   For business policyholders: To unenroll, please call us at 215-509-5437 and our service team will be happy to help. If you unenroll in AutoPay, please make sure to pay your renewal premium prior to your renewal date so your professional liability coverage remains in effect.